TSM Services

XTEND Consulting is an IT infrastructure-focused IBM Premiere Business Partner. We specialize in storage management and business continuity using IBM?s Tivoli Storage Manager and TSM Extended Edition (TSM EE) and their related products such as TSM for Databases (hot backup of Oracle & MS SQL), TSM for Mail (hot backup and granular recovery of MS Exchange and Notes), TSM for SAN (LAN free), SysBack (AIX Bare Metal Restore) and FastBack (disk-based backup of Windows environments). We provide professional implementation and customization services for customers running the Tivoli Storage Manager suite of products. Our value is TSM tuning in conjunction with training so you become the master of your TSM environment. We provide skills transfer empowering you to get the most out of TSM in the least amount of time. We?ve also helped customer migrate from Symantec/Veritas Netbackup, EMC/Legato NetWorker and others to TSM giving them enterprise-class backup and restore.

Do you have any of the following problems?

  1. Restores take too long or are unsuccessful
  2. Failed client backups 
  3. Nightly backups exceeding allotted time
  4. Failed disaster recovery rehearsal
  5. Excessive downtime from hardware failures/data corruption impacting business

What we do:

  1. Performance tuning ? shorten your backup and restore times by pinpointing backup bottlenecks
  2.  Problem identification and resolution
  3.  Disaster Recovery preparation & testing ? preplanning and actual DR testing at SunGard, Iron Mountain or your DR provider
  4.  Error log analysis to determine what?s not working and why

Why XTEND?

  1. 30+ years of total experience in backup solutions including TSM, Symantec/Veritas and EMC/Legato
  2. 2. Technical depth on servers, clients and storage including AIX, HP-UX, Solaris, Windows, VMware, Linux, Netware, Groupwise/Novell, Mac OS, EMC, Hitachi, STK & DataDomain
  3. Experience with many backup technologies including tape and tapless backups, deduplication, SAN-based (LAN free), hot backups of databases, mail and applications
  4. 4. Wide range of backup experience from services-only fine tuning to complete rip and replace
  5. 5. We are the preferred partner for TSM DR testing at HP?s Disaster Recovery Center
  6. 6. IBM Certified in TSM Implementation (multiple versions) and Technical Sales Mastery

Our References

?XTEND Consulting have been true partners to our team in Alpharetta. They have stepped in during critical outage situations and helped in the recovery efforts. XTEND has also provided tremendous insights to future states that we have utilized for our good. We have more work to do and will continue to look to XTEND to partner and lead us to and through the changes.?

Eric M. - Data Center Manager, McKesson Corporation

?We expect to have a long term, continuing relationship with XTEND. Their staff has been indispensable in rolling out and supporting the large quantities of technology we have at Harbin Clinic. They keep us aware of new technologies and which can improve our infrastructure. They have become an integral part of our architectural team.?

Tom, F. - CIO, Harbin Clinic

?This goes without saying?but Joel did a great job on the upgrade and I really enjoy working with him and learning from him?just wanted to let you know that!! Thanks for all you guys do!!?
Ken H. - TSM Admin at McKesson Corporation 

XTEND Success Story

A hospital in Georgia reduces its backup window by 70 percent and is able to support 24x7 operations when it engages XTEND Consulting to replace the existing backup product with IBM Tivoli Storage Manager. XTEND Consulting implemented the entire system in less than two weeks, helping the hospital maximize its investment.

Services Available for Purchase

Remote TSM Education/Training

Our engineers are available for tuning, remote support, training, and most other aspects around TSM.

Normal Price: $700 for 4 hours of telephone/VPN support

Web Price: $375


TSM HealthCheck

How can you protect voluminous amounts of data with less money and people? With a HealthCheck from XTEND! A low-cost services engagement will allow you to do the most with your existing infrastructure. We can tune your current environment letting you delay or avoid a costly hardware purchase. We?ll work beside your team to improve the DR procedures. We?ll optimize your backup/restore procedures to recover from local hardware failure and data corruption. You?ll sleep soundly at night knowing your company?s most important asset, its data, is safe.

Up to 16 hours of remote or on-site problem determination, recommendations, tuning & training

Normal Price: $2,800

Web Price: $1,400

Price does not include travel and transportation if required


Remote TSM Administration

Do you have too many projects and not enough time or people to complete them? Is TSM too complex but you can?t dedicate the time and training to maintain those skills in-house? Use XTEND as your remote TSM administrator. You?ll have an IBM-certified TSM specialist dedicated to your account monitoring your backups and proactively identifying issues. You can rest assured that your data is protected. You?ll save time and money because our experts can manage most medium-sized environments in around 8 hours per month.

Web Price: Contact Ed Friedman today at 770-771-5061 or ed.friedman@xtendconsult.com to scope project.


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Due to our high utilization we may not be able to provide an immediate response. Question complexity and engineers? schedule will determine how soon we?ll be able to contact you. Typical response time is 1-2 business days.